Quote:
Originally Posted by bfree74
The 800 number is for customer service, we place very few orders by phone, and the ones we do take by phone are tracked and affiliates are given credit. I agree with the site design comment, which is why we are doing a total overhaul on our site to increase easy navigation through our site. Also we are changing our shopping cart in a hope to decrease cart abandonment rates.
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I would imagine your abandonment issues will decrease significantly with one or two clicks to the buy process.
Awesome re phone ... I know shareasale has a little app that will pop the affiliate's info for the call taker too. Might be worth your time.
Site redesign is a good move. I will say I liked the fabric samples I looked at.
They gave me a real sense of the fabric ... and that ads buyer confidence.
Looks like you guys are doing the right things. Ping me again when the site redesign is done.
