Software
Hello,
Most companies are actually pretty flexible when it comes to refunds. Making sure their customers are happy by either helping them to fix the problem or simply refunding them the purchase price is usually much cheaper for them in the long run.
The "negative press" they potentially will receive when the upset customer starts posting all over the Internet about their bad experience will cost the company future sales.
I would email or phone them and explain the problem nicely. Do not make demands or anything, as most companies (not all) will treat you well and make you ultimately satisfied.
-Matt
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