[Linda Buquet]

I hope Brian sees this and responds.

Was it the merchant you contacted? Did they explain WHY?

I can offer a couple potential scenarios, but of course they are only guesses.

1st off it's probably the specific merchant, this problem relates to - not
Shareasale in general. So don't avoid SAS due to one merchant.

Some merchants naturally get lots of returns - good example
a shoe merchant. I'd NEVER buy shoes online, need to try them on
but lots of people do and there are lots of returns.

BUT in any event there should never be 100% returns.

One ODD ball thing I've had happen a couple times when I was managing programs - one of the staff was doing testing and placed a bunch of fake orders as they were testing various things to be sure the affiliate tracking was set up right or the cookie worked for the right time-frame. They forgot they'd previously clicked an affiliate link as they were testing and all the fake sales were cookied and credited to an affiliate and had to be reversed.

This could be plausible if it was 4 or 5 sales. But not 90!

Let me know if you can't get this resolved with the merchant and need Brian's email, but you should have a SAS support email you can try 1st.