Thanks for the heads up - never realised that this happened.
I don't know how practical it is, but some kind of guide to affiliate companies detailing such points could be very useful - flaws and criticisms, as well as good points.
Obviously, when I sign up for programs, it would be great to know that if there's any problems, that they can be simply and easily rectified. Sounds like the phone call is a great defence for everybody, but sad to hear not everyone is so helpful.
Have you written any general commentaries on affiliate companies, Linda? Comparison's, personal reviews, etc?
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