Thanks Linda for the affirmation - not sure I qualify as a 'pro' quite yet but it annoys me too when I see these stories because it's so disheartening for people. Your emphasis on "don't give up" is something I should have said too, but once I get to rantin'.....well, you know
For the record I do still promote some CB stuff myself, selectively, but it's getting to the point where I'm thinking of pulling it from most places. Lots of reasons that I won't go into here
Mo
P.S. Midphase, like many others, seem to be victims of their own success, most of the recent complaints seem to surround service and support issues which seemingly they are having trouble coping with. Your story is quite appalling really, particularly as you found and were prepared to resolve the problem. It's becoming more and more common - customer exceeds CPU for example, often gets no help in addressing the problem and even if they track it down themselves, the hosting company adopts the stance of "your sites can no longer be hosted on shared servers/your current plan - you'll have to buy more expensive/VPS/Dedicated and refuses to budge even though everyone knows the problem is easily remedied, maybe already has been, and that there is no real need for the upgrade. They lose, the customer loses......I'd better stop now!!