Point taken about the cookie cutter replies and I realize that.
Larry said:
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They sent you one of those "form letter" type of replies and even said that is what they are doing in this statement: Quote: While we aren't able to send you a customized optimization proposal"
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But no they weren't saying they could not send a customized email reply - they were saying they could not "do the
custom optimization I requested."
So form letter or not, my point is it seems odd they would tell anyone - in any market, that they are in too competitive of a market, that Adwords may not work well for. I honestly don't think they would tell a mortgage broker that!
The more competitive the market the more money G makes, so why would they want to discourage a customer from continuing to use their service.
I think the situation may actually opposite of what you said Larry. Corporate form letters are typically well thought out, reviewed and approved by upper management to be appropriate in a wide variety of situations. I think this may be more of an individual person replying that didn't really think about how it would sound to the customer.