Merchants slamming affiliates with badly run in-house program?

[Linda Buquet]

THanks for the update Andrew.

FYI the 5 Star link goes to an error page on your site.
Also was thinking you may want to link to this thread instead of my home
page in case anyone wants to read more discussion here on the topic.
Just a thought.

[andrewwee]

Hi Linda,
Thanks for the heads-up.
I went in there and fixed the URL to 5Star and also had a link to this thread.

Originally Posted by Linda Buquet

THanks for the update Andrew.

FYI the 5 Star link goes to an error page on your site.
Also was thinking you may want to link to this thread instead of my home
page in case anyone wants to read more discussion here on the topic.
Just a thought.

[Linda Buquet]

Thanks Andrew!

[Julia]

Great update Andrew.

I'm surprised to hear the merchant's reaction -

“The affiliate network determines the payout.”

“The affiliate network is a third party, we don’t control them. We aren’t concerned about the commission discrepancy. You can choose which program you want to promote.”

Even though (or because?) they are a third party, merchants should definitely work closely with the affiliate networks. How else can the merchant control the quality or their brand? I guess the bottom line is that they don't....

[andrewwee]

Hi Julia,
Thanks.

The guys didn't seem bothered (or didn't care) about the discrepancy.

They almost seemed to be saying "You can choose to promote our program, or not. We don't care".

The part I didn't mention in the blog is that the CEO has a blog up, and has said if we have any comments or feedback about the company or its services to mail him direct.

It's been at least 4 working days. (or 6 days including the weekend) No reply.

Oh well...

Originally Posted by Julia

Great update Andrew.

I'm surprised to hear the merchant's reaction -

Even though (or because?) they are a third party, merchants should definitely work closely with the affiliate networks. How else can the merchant control the quality or their brand? I guess the bottom line is that they don't....

[MrCat]

Very well written Andrew! I just hope such merchants would stop bringing shame to the same industry I am in. Do we have a section here where we can post scammers and stuff?

[Larwee]

MrCat, no we do not have such a section and we probably won't add such a section.