GAN AM's Contact Numbers

[chris9771]

Hi there,
I was wondering if anyone has a phone number to call the main GAN office?

I have tried to get in touch with program managers via the generic program email address, but have not received a response. The merchant profile page for these merchants in GAN does not list a phone number.

I am just looking for an 800 number, a direct office line or something i can use to call a receptionist to simply ask for the names for the program managers for these programs. Hopefully she can then transfer me to these peoples voicemail.

Sheesh, this is like playing "Where's Waldo" to track down these AM's!

TIA for any help.
-chris

[Linda Buquet]

Unfortunately some AMs are really bad about replying to emails. Some merchants just don't run their programs very well.

When you say "I have tried to get in touch with program managers via the generic program email address" do you mean the GAN email address? Isn't there an email address for each AM directly?

In the weekly emails they send out with the list of new advertisers there is always a direct AM email address.

I'm sorry I don't know of an 800 number for support. I'll see if I can find one but I'm sure they prefer email.

[chris9771]

Hi Linda, yes i have used the generic "affiliates@XXXXXXprogram.com" hoping to reach the affiliate managers. I am sure the AM's have emails like "jensmith@google.com", however i cannot even find out the name of the affiliate manager to send them a direct email.

thats why i am hoping to find a phone number to reach a receptionist. if i get that, i will call her and say "please tell me who the AM is for X Program, for Y program and so on, along with their xtension and email".

I am happy to communicate with the AM's via email first, but finding the person and their direct email isnt even coming easy.

-
thanks -
Chris

[Linda Buquet]

Sorry Chris, for some reason your post got stuck in the moderation que and I just found it.

Originally Posted by chris9771

I am sure the AM's have emails like "jensmith@google.com", however i cannot even find out the name of the affiliate manager to send them a direct email.

Well the thing is Google does not manage the programs, each is managed by their own affiliate manager so the email would be name@merchant.com. If you check that email newsletter I provided above, all the contacts are either merchant emails or in some cases an outsourced AM that manages the program.

Please PM me your email address and the name of the merchant you are trying to reach and I will see what I can do for you tomorrow.

[chris9771]

Hi Linda - thanks for the newsletter - I didn't notice the contact emails on the ones I read. I do know that Google has Account managers for a number of programs including sears, Aeropostale, Sears, Kmart, The Great Indoors and Folica to name a few.

Unfortunately, I cannot find a contact person for the ones I have needed to contact recently, which are listed here:

Chadwicks-affiliates (at) google.com, eddiebauer-affiliates (at) google.com, UrbanOutfitters-affiliate (at) google.com and rugby by Ralph lauren.

I don't know why Google is making it so hard to contact the program managers. As I mentioned i have sent emails to the generic inboxes for the programs above, but haven't gotten any response over the past 3 weeks.

Its getting very frustrating to say the least.
thanks for any help or direction you can point me in.

-Chris

[Linda Buquet]

Oh yes that's true, for big brands many would have an AM within Google.
Thanks for the PM. Let me see what I can do for you.